Ordering Policies

HCC Computer Business hours Mon, Tues, Fri.
Office Business Hours:  Mon, Tues, & Fri.  9am - 2pm Eastern Standard Time.

Ordering Your Custom made garter is easy as long as the lines of communication are open.

What I need from you... Good Communication.  When doing custom work it is imperative that there is good communication. PLEASE check your Email. Sorry, orders can not be taken over the phone.   Please submit custom details by ordering from the website cart that is run by "Kingcart".  "why no phone orders?" Computer is much BETTER than phone, because it gives us both a record of what is discussed.  Since this service is CUSTOM, details must be discussed through email, in order to be sure that all customizations are correct.  I strive for the most personal and fast communication possible.  I always respond to inquires Monday, Tuesday, and Friday's (the computer office hours).  If you contact me on another day, I will be in contact with you soon or on the next HCC business day.

What you can expect:    After you have browsed the site - you will be able to go to the HCC custom order shop.  The Shopping cart is powered by "Kingcart"  and credit card payments are processed through Payapal.  After you have submitted payment with your custom order. I will contact you if there is a question or details that are unclear.  

I will send you a confirmation of the style & color details only when your full payment is received and any outstanding questions have been answered. You need to look over the details and reply with any corrections ASAP. If you fail to inform me of corrections to your custom details, I will not be responsible. So Please read your order confirmation details thoroughly - corrections are your responsibility.

Your order will be scheduled for creation and Shipped out after it is created.  On your Order confirmation email/ receipt you will find your estimated shipping date. When your creation is complete, you will receive a shipment notice so that you can watch your mail.  * Please note that  the shipping date, is NOT the date you are to receive it.  Please allow at least 1 week from the time your item ships, to the time it may be received.(with the exception of faster shipping upgrades) HCC is not responsible for postal delays.  Express mail delivery is available for the appropriate Express rush service fee.  Many times Express shipping is guaranteed overnight, Next day (to major cities)  But to certain towns it may be guaranteed within 2 days - and NOT Next day.  HCC is not responsible for this Postal policy - it is the policy of the United States Postal Office.  

Concerning Rush orders - (You can read details about rush service here) During certain times it is busier, but it is a trust worthy saying  "Good things come to those who wait".  Many lovely brides and their friends order their custom bridal accessories by HCC, so I encourage you, (& it is highly recommended) to confirm your order with your payment as soon as you know what you want, this way there will be plenty of time if there is a line of orders.  (I do offer Rush order service for customers who are short on time or want to have their order very quickly)  Unfortunately, if there is not adequate time to schedule your order in with other orders that are already paid for, I may have to turn you down. Please give your actual date to have the best chance to be accepted. I do not over book my orders. I have never been late for any of my customers and would like to keep it that way.   Custom service and reliability are important aspects to my business.  I want to give all customers the best product possible, so I limit the amount of orders that will be accepted.  Thank you for your understanding and cooperation. 

Mail-in Postal payment orders are scheduled after payment is received.      Postal payment orders by mail may be requested,  and after you submit your order your details will be gathered and a printable invoice will be EMAILED  to you on the next HCC business day.  This invoice is to be printed and included with your mail payment. Orders will be scheduled after your payment is received.  I CAN NOT save any spot for mail orders. They will be filled only after payment gets here.

 

Paypal info and help link

To use Paypal - (Read Paypal's official Help info here)
When you are ready to send payment by credit card - your cart will be transfered over to paypal. Security on Paypal is very high. You don't need any Pay Pal account to use a credit card, but if you are a member, this is where you log in.    If you don't have an account with Paypal this is not a problem.  Just follow their easy steps and you will be able to pay with your credit card in minutes.

  PayPal® 

We accept various types of payment - Certified check, Money order, and Credit cards through Paypal.
  NO PERSONAL CHECKS - THEY WILL BE VOIDED AND RETURNED.

Refund and Cancelation Policy

Refunds: All sales are final - it is a custom order. Custom sized and colored for you (Request a color swatch if you must be sure of matching.) so once the materials have been ordered or cut and the process of creating your order has begun there will be no refund. 

Cancellation policy: Due to the nature of this service - it is only possible to request to totally cancel your order within the first week after payment.   ( NOT including rush orders - Rush orders can not be cancelled)  This is because custom order spots are saved & materials are purchased according to the custom orders placed.

If you need to cancel your order and your payment date is more than one week ago,   There are a few possible options.

1) If your order has been cut and started... there is just one option.  It will be created and shipped out as scheduled, I am not responsible for cancelled weddings.

2) If your order has NOT been cut or started...  You can opt for either 100% Store Credit. (100% of your original purchase price can be put toward any future order/s)  or Opt for a partial refund of your payment - minus a 15% cancellation/stocking fee (minimum $5.00) The choice will be yours at the time of cancellation.

 

 

SECURITY - WE WILL NEVER ASK FOR ANY - CREDIT CARD, BANKING, OR PASSWORD INFORMATION - NEVER EVER!  WETHER VIA THE PHONE, WEBSITE OR EMAIL - WE WILL NEVER ASK!   PLEASE DO NOT GIVE ANY INFORMATION TO ANYONE, OR ANY SITE THAT MAY REQUEST IT IN OUR NAME.  IF YOU RECEIVE ANY EMAIL THAT APEARS TO COME FROM OUR COMPANY AND IS ASKING FOR SENSITIVE INFORMATION - PLEASE DO NOT GIVE IT.  IT IS NOT FROM HCCGARTERS!  IT IS NOT FROM HAND-CRAFTEDCREATIONS!  PLEASE SEND A COPY OF THE FAKE EMAIL WITH FULL HEADERS TO: SPOOF@HAND-CRAFTEDCREATIONS.COM     THEN DELETE SUCH EMAIL AND IGNORE IT.  IT IS A SPOOF. DONOT GIVE YOUR INFORMATION!! 

** IF YOU HAVE GIVEN YOUR INFORMATION IN RESPONSE TO ANY SUCH REQUEST - PLEASE BE QUICK TO CONTACT YOUR BANK OR CREDIT CARD COMPANY IMEDIATELY TO REPORT THAT YOUR INFORMATION THAT YOU GAVE HAS BEEN COMPROMISED AND THEY WILL WORK WITH YOU. 

ALWAYS BE ON YOUR GUARD!  THE INTERNET CAN BE INTERESTING, BUT IT CAN ALSO BE AN IDEAL PLACE FOR DISHONEST PEOPLE TO TRY AND DECEIVE YOU.  DON'T GET SCAMMED - BE SMART.  IF YOU RECEIVE ANY STRANGE EMAIL THAT APPEARS TO COME FROM OUR COMPANY - PLEASE SEND A COPY OF IT WITH FULL HEADERS TO: SPOOF@HAND-CRAFTEDCREATIONS.COM